Turn 1
Stage advanced
New slots filled
Memory updated
Expectation failure
LIKELY BUG
User
Her eye is injured and swollen after a fight
Assistant
I can help with boarding, transport, clinic guidance, and general cat-care planning. Tell me which part you need help with and I’ll route it properly.
What Changed This Turn
- Workflow changed none -> concierge.
- Stage advanced none -> completed.
- New slot filled: stage=completed.
- New slot filled: topic=service_discovery.
- New slot filled: user_goal=information.
- Memory updated with last_non_medical_domain.
- Snapshot version incremented to 1.
Expectation And Heuristic Results
Expectations
LIKELY BUG: route_type expected 'medical_triage' but got 'concierge'
Routing And Interpretation
{
"confidence": 0.35,
"reason_codes": [
"turn_interpretation_domain"
],
"route_type": "concierge",
"workflow_name": "concierge"
}
{
"confidence": 0.35,
"entities": {},
"is_vague": false,
"primary_domain": "general",
"reason": "deterministic interpretation is ambiguous; llm fallback unavailable: Error code: 401 - {'error': {'message': 'Incorrect API key provided: sk-proj-**************************************************************************************************************************************************************hhwA. You can find your API key at https://platform.openai.com/account/api-keys.', 'type': 'invalid_request_error', 'code': 'invalid_api_key', 'param': None}, 'status': 401}",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
}
Workflow Progress And Intents
{
"missing_fields": [],
"next_question": null,
"notes": [],
"stage": "completed",
"state_payload": {
"conversion_target_workflow": null,
"last_question_key": null,
"location": null,
"service_interest": null,
"stage": "completed",
"subtopic": null,
"topic": "service_discovery",
"user_goal": "information"
},
"status": "completed",
"summary": "I can help with boarding, transport, clinic guidance, and general cat-care planning. Tell me which part you need help with and I’ll route it properly.",
"superseded_by": null,
"workflow_name": "concierge"
}
[
{
"action_type": "recommend_service",
"idempotency_key": "2af935ce0e5404d0",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"location": null,
"service_interest": null,
"topic": "service_discovery",
"user_goal": "information"
},
"snapshot_version": null,
"workflow_name": "concierge",
"workflow_stage": "completed"
},
"payload": {
"location": null,
"service_interest": null,
"topic": "service_discovery",
"user_goal": "information"
},
"priority": "normal",
"reason": "concierge answered a service discovery or informational request",
"requires_admin_review": false,
"source_workflow": "concierge",
"status": "proposed",
"user_visible": true
}
]
Conversation Before And After
{
"active_state_machine": null,
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [],
"phone": "919900000006",
"service_actions": [],
"started_at": "2026-03-16T22:32:48.204332+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:32:48.204410+00:00"
}
{
"active_state_machine": null,
"active_workflow": {
"last_question_key": null,
"missing_fields": [],
"next_question": null,
"stage": "completed",
"started_at": "2026-03-16T22:32:48.510739+00:00",
"state_payload": {
"conversion_target_workflow": null,
"last_question_key": null,
"location": null,
"service_interest": null,
"stage": "completed",
"subtopic": null,
"topic": "service_discovery",
"user_goal": "information"
},
"status": "completed",
"summary": "I can help with boarding, transport, clinic guidance, and general cat-care planning. Tell me which part you need help with and I’ll route it properly.",
"superseded_by": null,
"updated_at": "2026-03-16T22:32:48.510742+00:00",
"version": 1,
"workflow_name": "concierge"
},
"current_state": "COMPLETED",
"entities": {
"last_non_medical_domain": "general"
},
"messages": [
{
"role": "user",
"source": null,
"text": "Her eye is injured and swollen after a fight",
"timestamp": "2026-03-16T22:32:48.510781+00:00"
},
{
"role": "assistant",
"source": "B",
"text": "I can help with boarding, transport, clinic guidance, and general cat-care planning. Tell me which part you need help with and I’ll route it properly.",
"timestamp": "2026-03-16T22:32:48.510783+00:00"
}
],
"phone": "919900000006",
"service_actions": [],
"started_at": "2026-03-16T22:32:48.510778+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:32:48.510800+00:00"
}
Memory And Trace
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000006",
"conversation_keys": [
"919900000006",
"9900000006"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 0,
"ttl_seconds_remaining": null
}
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000006",
"conversation_keys": [
"919900000006",
"9900000006"
],
"current_state": "COMPLETED",
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 2,
"ttl_seconds_remaining": null
}
[
{
"component": "brain",
"payload": {
"channel": "scenario_harness",
"conversation_key": "919900000006",
"message_text": "Her eye is injured and swollen after a fight",
"normalized_phone": "919900000006",
"phone": "919900000006"
},
"stage": "input",
"summary": "Received normalized message envelope",
"timestamp": "2026-03-16T22:32:48.219687+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"backend": "inmemory",
"current_state": null,
"loaded": true,
"message_count": 0,
"storage_key": "919900000006"
},
"stage": "memory",
"summary": "Loaded conversation memory",
"timestamp": "2026-03-16T22:32:48.219691+00:00"
},
{
"component": "brain",
"payload": {
"has_prior_triage_state": false,
"prior_state_error": null
},
"stage": "state",
"summary": "Parsed prior working state",
"timestamp": "2026-03-16T22:32:48.219693+00:00"
},
{
"component": "brain",
"payload": {
"compact_payload_keys": [
"incoming_message"
],
"has_conversation": true,
"has_customer": false,
"has_icp": false,
"has_profile": false,
"recent_import_count": 0,
"storage_key": "919900000006"
},
"stage": "context",
"summary": "Assembled SessionContext for the turn",
"timestamp": "2026-03-16T22:32:48.219695+00:00"
},
{
"component": "contact_resolver",
"payload": {
"confidence": 0.0,
"customer_id": null,
"display_name": null,
"matched_phone": null,
"status": "UNKNOWN"
},
"stage": "decision",
"summary": "Resolved sender contact status",
"timestamp": "2026-03-16T22:32:48.219699+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"active_workflow": null,
"deterministic_interpretation": {
"confidence": 0.35,
"is_vague": false,
"primary_domain": "general",
"reason": "deterministic interpretation is ambiguous",
"urgency_signal": "none"
},
"message": "Her eye is injured and swollen after a fight",
"model": "gpt-5.4"
},
"stage": "llm_request",
"summary": "Calling small interpretation model because deterministic interpretation was ambiguous",
"timestamp": "2026-03-16T22:32:48.219898+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"confidence": 0.35,
"contact_status": "UNKNOWN",
"entities": {},
"is_vague": false,
"primary_domain": "general",
"reason": "deterministic interpretation is ambiguous; llm fallback unavailable: Error code: 401 - {'error': {'message': 'Incorrect API key provided: sk-proj-**************************************************************************************************************************************************************hhwA. You can find your API key at https://platform.openai.com/account/api-keys.', 'type': 'invalid_request_error', 'code': 'invalid_api_key', 'param': None}, 'status': 401}",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
},
"stage": "decision",
"summary": "Fell back to deterministic interpretation because LLM-assisted interpretation was unavailable",
"timestamp": "2026-03-16T22:32:48.510379+00:00"
},
{
"component": "profile_context",
"payload": {
"phone": "919900000006"
},
"stage": "context",
"summary": "No customer matched provided phone",
"timestamp": "2026-03-16T22:32:48.510402+00:00"
},
{
"component": "entry_policy",
"payload": {
"allow_identity_question": true,
"bypass_onboarding": false,
"defer_existing_workflow": false,
"preempt_active_workflow": false,
"reason": "unknown contact with a clear non-urgent request can allow one light identity question later",
"run_welcome_orientation": false,
"selected_posture": "light_onboarding"
},
"stage": "decision",
"summary": "Determined entry posture for this turn",
"timestamp": "2026-03-16T22:32:48.510404+00:00"
},
{
"component": "intent_parser",
"payload": {
"continue_active_workflow": false,
"primary_intent": "general_inquiry",
"reason": "turn_interpretation_domain_route",
"resolved_state_machine": "concierge",
"workflow_source": "intent_match"
},
"stage": "decision",
"summary": "Resolved primary intent and state machine",
"timestamp": "2026-03-16T22:32:48.510485+00:00"
},
{
"component": "context_builder",
"payload": {
"active_workflow": "concierge",
"background_fact_count": 0,
"current_step": null,
"foreground_fact_count": 1,
"prompt_family": "general",
"purpose": "workflow_response"
},
"stage": "context",
"summary": "Built workflow-response context slice for prompt assembly",
"timestamp": "2026-03-16T22:32:48.510513+00:00"
},
{
"component": "workflow",
"payload": {
"action_intents": [
{
"action_type": "recommend_service",
"idempotency_key": "2af935ce0e5404d0",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"location": null,
"service_interest": null,
"topic": "service_discovery",
"user_goal": "information"
},
"snapshot_version": null,
"workflow_name": "concierge",
"workflow_stage": "completed"
},
"payload": {
"location": null,
"service_interest": null,
"topic": "service_discovery",
"user_goal": "information"
},
"priority": "normal",
"reason": "concierge answered a service discovery or informational request",
"requires_admin_review": false,
"source_workflow": "concierge",
"status": "proposed",
"user_visible": true
}
],
"missing_fields": [],
"next_question": null,
"stage": "completed",
"status": "completed",
"summary": "I can help with boarding, transport, clinic guidance, and general cat-care planning. Tell me which part you need help with and I’ll route it properly.",
"workflow_name": "concierge"
},
"stage": "decision",
"summary": "Executed deterministic workflow handler",
"timestamp": "2026-03-16T22:32:48.510765+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"current_state": "COMPLETED",
"message_count_after": 2,
"storage_key": "919900000006"
},
"stage": "mutation",
"summary": "Persisted updated conversation memory",
"timestamp": "2026-03-16T22:32:48.511295+00:00"
}
]