Turn 1
Medical supersession
Stayed on boarding
PASS
PASS
PASS
User
Also my cat is not breathing properly
Assistant
—
What Changed This Turn
- Active workflow remained boarding.
- Active workflow was superseded by medical triage.
- Snapshot version incremented to 2.
Expectation And Heuristic Results
Expectations
PASS: route_type matched expected value 'medical_triage'
Heuristics
PASS: Urgent medical reply kept question count low
PASS: Active non-medical workflow was superseded by medical triage
Routing And Interpretation
{
"confidence": 1.0,
"reason_codes": [
"preempt_to_medical",
"urgent_medical_preemption"
],
"route_type": "medical_triage",
"workflow_name": "medical_triage"
}
{
"confidence": 0.98,
"entities": {
"symptom_phrases": [
"not breathing",
"breathing"
]
},
"is_vague": false,
"primary_domain": "medical",
"reason": "urgent medical emergency phrase",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": true,
"urgency_signal": "urgent"
}
Workflow Progress And Intents
null
[]
Conversation Before And After
{
"active_state_machine": null,
"active_workflow": {
"last_question_key": null,
"missing_fields": [],
"next_question": null,
"stage": "qualifying",
"started_at": "2026-03-16T22:27:47.732422+00:00",
"state_payload": {
"pet_count": 1,
"raw_date_text": "next weekend"
},
"status": "collecting",
"summary": null,
"superseded_by": null,
"updated_at": "2026-03-16T22:27:47.732426+00:00",
"version": 1,
"workflow_name": "boarding"
},
"current_state": null,
"entities": {},
"messages": [],
"phone": "919900000402",
"service_actions": [],
"started_at": "2026-03-16T22:27:47.732498+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:27:47.732498+00:00"
}
{
"active_state_machine": "medical_triage",
"active_workflow": {
"last_question_key": null,
"missing_fields": [],
"next_question": null,
"stage": "qualifying",
"started_at": "2026-03-16T22:27:47.732422+00:00",
"state_payload": {
"pet_count": 1,
"raw_date_text": "next weekend"
},
"status": "superseded",
"summary": null,
"superseded_by": "medical_triage",
"updated_at": "2026-03-16T22:27:48.050224+00:00",
"version": 2,
"workflow_name": "boarding"
},
"current_state": null,
"entities": {},
"messages": [
{
"role": "user",
"source": null,
"text": "Also my cat is not breathing properly",
"timestamp": "2026-03-16T22:27:48.050216+00:00"
}
],
"phone": "919900000402",
"service_actions": [],
"started_at": "2026-03-16T22:27:48.050212+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:27:48.050232+00:00"
}
Memory And Trace
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000402",
"conversation_keys": [
"919900000402",
"9900000402"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 0,
"ttl_seconds_remaining": null
}
{
"active_state_machine": "medical_triage",
"backend": "inmemory",
"conversation_key_used": "919900000402",
"conversation_keys": [
"919900000402",
"9900000402"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 1,
"ttl_seconds_remaining": null
}
[
{
"component": "brain",
"payload": {
"channel": "scenario_harness",
"conversation_key": "919900000402",
"message_text": "Also my cat is not breathing properly",
"normalized_phone": "919900000402",
"phone": "919900000402"
},
"stage": "input",
"summary": "Received normalized message envelope",
"timestamp": "2026-03-16T22:27:47.744947+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"backend": "inmemory",
"current_state": null,
"loaded": true,
"message_count": 0,
"storage_key": "919900000402"
},
"stage": "memory",
"summary": "Loaded conversation memory",
"timestamp": "2026-03-16T22:27:47.744963+00:00"
},
{
"component": "brain",
"payload": {
"has_prior_triage_state": false,
"prior_state_error": null
},
"stage": "state",
"summary": "Parsed prior working state",
"timestamp": "2026-03-16T22:27:47.744968+00:00"
},
{
"component": "brain",
"payload": {
"compact_payload_keys": [
"incoming_message"
],
"has_conversation": true,
"has_customer": false,
"has_icp": false,
"has_profile": false,
"recent_import_count": 0,
"storage_key": "919900000402"
},
"stage": "context",
"summary": "Assembled SessionContext for the turn",
"timestamp": "2026-03-16T22:27:47.744975+00:00"
},
{
"component": "contact_resolver",
"payload": {
"confidence": 0.0,
"customer_id": null,
"display_name": null,
"matched_phone": null,
"status": "UNKNOWN"
},
"stage": "decision",
"summary": "Resolved sender contact status",
"timestamp": "2026-03-16T22:27:47.745006+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"confidence": 0.98,
"contact_status": "UNKNOWN",
"entities": {
"symptom_phrases": [
"not breathing",
"breathing"
]
},
"is_vague": false,
"primary_domain": "medical",
"reason": "urgent medical emergency phrase",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": true,
"urgency_signal": "urgent"
},
"stage": "decision",
"summary": "Resolved turn interpretation deterministically",
"timestamp": "2026-03-16T22:27:47.745474+00:00"
},
{
"component": "profile_context",
"payload": {
"phone": "919900000402"
},
"stage": "context",
"summary": "No customer matched provided phone",
"timestamp": "2026-03-16T22:27:47.745506+00:00"
},
{
"component": "entry_policy",
"payload": {
"allow_identity_question": false,
"bypass_onboarding": true,
"defer_existing_workflow": true,
"preempt_active_workflow": true,
"reason": "urgent medical risk overrides active workflow continuity",
"run_welcome_orientation": false,
"selected_posture": "preempt_to_medical"
},
"stage": "decision",
"summary": "Determined entry posture for this turn",
"timestamp": "2026-03-16T22:27:47.745508+00:00"
},
{
"component": "entry_policy",
"payload": {
"forced_primary_intent": "medical_issue",
"forced_selected_workflow": "medical_triage",
"original_primary_intent": "medical_issue",
"original_selected_workflow": "medical_triage",
"reason": "urgent medical risk overrides active workflow continuity",
"selected_posture": "preempt_to_medical"
},
"stage": "decision",
"summary": "Entry posture overrode the initial route to force medical handling",
"timestamp": "2026-03-16T22:27:47.745647+00:00"
},
{
"component": "intent_parser",
"payload": {
"continue_active_workflow": false,
"primary_intent": "medical_issue",
"reason": "urgent medical risk overrides active workflow continuity",
"resolved_state_machine": "medical_triage",
"workflow_source": "intent_match"
},
"stage": "decision",
"summary": "Resolved primary intent and state machine",
"timestamp": "2026-03-16T22:27:47.745651+00:00"
},
{
"component": "context_builder",
"payload": {
"active_workflow": "medical_triage",
"background_fact_count": 0,
"current_step": "qualifying",
"foreground_fact_count": 3,
"prompt_family": "medical",
"purpose": "workflow_response"
},
"stage": "context",
"summary": "Built workflow-response context slice for prompt assembly",
"timestamp": "2026-03-16T22:27:47.745791+00:00"
},
{
"component": "brain",
"payload": {
"current_state_before": null,
"reason": "intent matched a registered state machine",
"state_machine": "medical_triage"
},
"stage": "decision",
"summary": "Executing state machine path",
"timestamp": "2026-03-16T22:27:47.745923+00:00"
},
{
"component": "medical_triage",
"payload": {
"compact_payload": {
"incoming_message": "Also my cat is not breathing properly",
"prompt_family": "medical",
"workflow_response_context": {
"active_workflow": "medical_triage",
"background_facts": [],
"current_step": "qualifying",
"entities": {
"symptom_phrases": [
"not breathing",
"breathing"
]
},
"foreground_facts": [
{
"confidence": 1.0,
"freshness": "current_turn",
"key": "active_workflow",
"source": "routing",
"use_mode": "direct",
"value": "medical_triage"
},
{
"confidence": 0.95,
"freshness": "recent_thread",
"key": "current_step",
"source": "conversation.current_state",
"use_mode": "direct",
"value": "qualifying"
},
{
"confidence": 0.9,
"freshness": "current_turn",
"key": "symptom_phrases",
"source": "turn_interpretation.entities",
"use_mode": "direct",
"value": [
"not breathing",
"breathing"
]
}
],
"icp_guidance": {},
"instruction_hints": [
"Continue medical_triage at qualifying. Prioritize the current symptom report, urgency, and recent thread details before any older profile history.",
"Use direct facts from the active workflow and recent thread confidently.",
"Treat confirm facts as historical references that must be verified before you assert them."
],
"llm_required": true,
"prompt_family": "medical",
"purpose": "workflow_response",
"recent_turns": [],
"relationship_context": {},
"service_history_context": {},
"task_hint": "Continue medical_triage at qualifying. Prioritize the current symptom report, urgency, and recent thread details before any older profile history."
}
},
"current_state_before": null,
"model": "gpt-5.4",
"prior_triage_state": null,
"prompt_family": "medical"
},
"stage": "llm_request",
"summary": "Prepared medical triage prompt using current machine state, prior triage state, and compact customer context",
"timestamp": "2026-03-16T22:27:48.050142+00:00"
},
{
"component": "state_machine",
"payload": {
"clinic_routing_triggered": false,
"current_state": null,
"next_state": null,
"service_action_count": 0
},
"stage": "response",
"summary": "State machine produced response",
"timestamp": "2026-03-16T22:27:48.050197+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": "medical_triage",
"current_state": null,
"message_count_after": 1,
"storage_key": "919900000402"
},
"stage": "mutation",
"summary": "Persisted updated conversation memory",
"timestamp": "2026-03-16T22:27:48.050487+00:00"
}
]