Turn 1
Stage advanced
New slots filled
Memory updated
PASS
PASS
User
Need boarding for 2 cats from Friday to Monday in Baner no pickup
Assistant
Got it. I have the dates, cat count, and area for the boarding stay. I’ll have the team confirm availability and get back to you.
What Changed This Turn
- Workflow changed none -> boarding.
- Stage advanced none -> ready_for_availability_check.
- New slot filled: check_in_date=2026-03-20.
- New slot filled: pet_count=2.
- New slot filled: pickup_area=Baner.
- New slot filled: pickup_required=False.
- New slot filled: raw_date_text=friday.
- New slot filled: request_kind=availability.
- New slot filled: service_area=Baner.
- New slot filled: stage=ready_for_availability_check.
- Memory updated with area.
- Memory updated with cat_count.
- Memory updated with check_in_date.
- Memory updated with date_phrase.
- Memory updated with last_non_medical_domain.
- Memory updated with pickup_required.
- Memory updated with request_kind.
- Snapshot version incremented to 1.
Expectation And Heuristic Results
Expectations
PASS: workflow_name matched expected value 'boarding'
PASS: Action intent includes 'check_boarding_inventory'
Routing And Interpretation
{
"confidence": 0.9,
"reason_codes": [
"intent_match"
],
"route_type": "boarding",
"workflow_name": "boarding"
}
{
"confidence": 0.9,
"entities": {
"area": "baner",
"cat_count": 2,
"city": "pune",
"date_phrase": "friday",
"drop_area": "Monday In Baner No Pickup",
"pickup_area": "Friday",
"pickup_required": false,
"zone": "west"
},
"is_vague": false,
"primary_domain": "transport",
"reason": "clear transport request",
"secondary_domains": [
"boarding"
],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
}
Workflow Progress And Intents
{
"missing_fields": [],
"next_question": null,
"notes": [],
"stage": "ready_for_availability_check",
"state_payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"last_question_key": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": [],
"stage": "ready_for_availability_check"
},
"status": "ready",
"summary": "Aisha Scenario: 2 cats, 2026-03-20, Baner",
"superseded_by": null,
"workflow_name": "boarding"
}
[
{
"action_type": "collect_boarding_request",
"idempotency_key": "a14d99c92dac49f8",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow has enough structured detail for ops handling",
"requires_admin_review": false,
"source_workflow": "boarding",
"status": "ready",
"user_visible": false
},
{
"action_type": "check_boarding_inventory",
"idempotency_key": "417491c728be77b5",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is ready for an availability check",
"requires_admin_review": false,
"source_workflow": "boarding",
"status": "ready",
"user_visible": false
},
{
"action_type": "request_boarding_admin_review",
"idempotency_key": "1eb2a75d8bc89ec6",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is complete enough for team confirmation",
"requires_admin_review": true,
"source_workflow": "boarding",
"status": "needs_admin_review",
"user_visible": false
},
{
"action_type": "request_availability_check",
"idempotency_key": "a857490d8d8acfee",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is ready for an availability check",
"requires_admin_review": true,
"source_workflow": "boarding",
"status": "needs_admin_review",
"user_visible": false
}
]
Conversation Before And After
{
"active_state_machine": null,
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [],
"phone": "919900000101",
"service_actions": [],
"started_at": "2026-03-16T22:31:46.502793+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:31:46.502796+00:00"
}
{
"active_state_machine": null,
"active_workflow": {
"last_question_key": null,
"missing_fields": [],
"next_question": null,
"stage": "ready_for_availability_check",
"started_at": "2026-03-16T22:31:46.510851+00:00",
"state_payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"last_question_key": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": [],
"stage": "ready_for_availability_check"
},
"status": "ready",
"summary": "Aisha Scenario: 2 cats, 2026-03-20, Baner",
"superseded_by": null,
"updated_at": "2026-03-16T22:31:46.510853+00:00",
"version": 1,
"workflow_name": "boarding"
},
"current_state": "READY_FOR_AVAILABILITY_CHECK",
"entities": {
"area": "Baner",
"cat_count": 2,
"check_in_date": "2026-03-20",
"date_phrase": "friday",
"last_non_medical_domain": "boarding",
"pickup_required": false,
"request_kind": "availability"
},
"messages": [
{
"role": "user",
"source": null,
"text": "Need boarding for 2 cats from Friday to Monday in Baner no pickup",
"timestamp": "2026-03-16T22:31:46.510890+00:00"
},
{
"role": "assistant",
"source": "B",
"text": "Got it. I have the dates, cat count, and area for the boarding stay. I’ll have the team confirm availability and get back to you.",
"timestamp": "2026-03-16T22:31:46.510892+00:00"
}
],
"phone": "919900000101",
"service_actions": [],
"started_at": "2026-03-16T22:31:46.510887+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:31:46.510913+00:00"
}
Memory And Trace
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000101",
"conversation_keys": [
"919900000101",
"9900000101"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 0,
"ttl_seconds_remaining": null
}
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000101",
"conversation_keys": [
"919900000101",
"9900000101"
],
"current_state": "READY_FOR_AVAILABILITY_CHECK",
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 2,
"ttl_seconds_remaining": null
}
[
{
"component": "brain",
"payload": {
"channel": "scenario_harness",
"conversation_key": "919900000101",
"message_text": "Need boarding for 2 cats from Friday to Monday in Baner no pickup",
"normalized_phone": "919900000101",
"phone": "919900000101"
},
"stage": "input",
"summary": "Received normalized message envelope",
"timestamp": "2026-03-16T22:31:46.510275+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"backend": "inmemory",
"current_state": null,
"loaded": true,
"message_count": 0,
"storage_key": "919900000101"
},
"stage": "memory",
"summary": "Loaded conversation memory",
"timestamp": "2026-03-16T22:31:46.510280+00:00"
},
{
"component": "brain",
"payload": {
"has_prior_triage_state": false,
"prior_state_error": null
},
"stage": "state",
"summary": "Parsed prior working state",
"timestamp": "2026-03-16T22:31:46.510281+00:00"
},
{
"component": "brain",
"payload": {
"compact_payload_keys": [
"customer",
"incoming_message"
],
"has_conversation": true,
"has_customer": true,
"has_icp": false,
"has_profile": false,
"recent_import_count": 0,
"storage_key": "919900000101"
},
"stage": "context",
"summary": "Assembled SessionContext for the turn",
"timestamp": "2026-03-16T22:31:46.510285+00:00"
},
{
"component": "contact_resolver",
"payload": {
"confidence": 1.0,
"customer_id": 7,
"display_name": "Aisha Scenario",
"matched_phone": "919900000101",
"status": "KNOWN"
},
"stage": "decision",
"summary": "Resolved sender contact status",
"timestamp": "2026-03-16T22:31:46.510291+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"confidence": 0.9,
"contact_status": "KNOWN",
"entities": {
"area": "baner",
"cat_count": 2,
"city": "pune",
"date_phrase": "friday",
"drop_area": "Monday In Baner No Pickup",
"pickup_area": "Friday",
"pickup_required": false,
"zone": "west"
},
"is_vague": false,
"primary_domain": "transport",
"reason": "clear transport request",
"secondary_domains": [
"boarding"
],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
},
"stage": "decision",
"summary": "Resolved turn interpretation deterministically",
"timestamp": "2026-03-16T22:31:46.510474+00:00"
},
{
"component": "profile_context",
"payload": {
"customer_id": 7,
"customer_name": "Aisha Scenario",
"has_latest_icp": false,
"has_latest_profile": false,
"recent_import_count": 0
},
"stage": "context",
"summary": "Loaded customer intelligence context",
"timestamp": "2026-03-16T22:31:46.510482+00:00"
},
{
"component": "entry_policy",
"payload": {
"allow_identity_question": false,
"bypass_onboarding": true,
"defer_existing_workflow": false,
"preempt_active_workflow": false,
"reason": "known contact with a clear request should route directly",
"run_welcome_orientation": false,
"selected_posture": "known_direct_route"
},
"stage": "decision",
"summary": "Determined entry posture for this turn",
"timestamp": "2026-03-16T22:31:46.510484+00:00"
},
{
"component": "intent_parser",
"payload": {
"continue_active_workflow": false,
"primary_intent": "boarding_request",
"reason": "matched_keyword_rules",
"resolved_state_machine": "boarding",
"workflow_source": "intent_match"
},
"stage": "decision",
"summary": "Resolved primary intent and state machine",
"timestamp": "2026-03-16T22:31:46.510524+00:00"
},
{
"component": "context_builder",
"payload": {
"active_workflow": "boarding",
"background_fact_count": 0,
"current_step": null,
"foreground_fact_count": 6,
"prompt_family": "general",
"purpose": "workflow_response"
},
"stage": "context",
"summary": "Built workflow-response context slice for prompt assembly",
"timestamp": "2026-03-16T22:31:46.510562+00:00"
},
{
"component": "workflow",
"payload": {
"action_intents": [
{
"action_type": "collect_boarding_request",
"idempotency_key": "a14d99c92dac49f8",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow has enough structured detail for ops handling",
"requires_admin_review": false,
"source_workflow": "boarding",
"status": "ready",
"user_visible": false
},
{
"action_type": "check_boarding_inventory",
"idempotency_key": "417491c728be77b5",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is ready for an availability check",
"requires_admin_review": false,
"source_workflow": "boarding",
"status": "ready",
"user_visible": false
},
{
"action_type": "request_boarding_admin_review",
"idempotency_key": "1eb2a75d8bc89ec6",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is complete enough for team confirmation",
"requires_admin_review": true,
"source_workflow": "boarding",
"status": "needs_admin_review",
"user_visible": false
},
{
"action_type": "request_availability_check",
"idempotency_key": "a857490d8d8acfee",
"metadata": {
"missing_fields": [],
"normalized_slots": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"snapshot_version": 1,
"workflow_name": "boarding",
"workflow_stage": "ready_for_availability_check"
},
"payload": {
"check_in_date": "2026-03-20",
"check_in_time_window": null,
"check_out_date": null,
"check_out_time_window": null,
"duration_nights": null,
"medical_flags": [],
"pet_count": 2,
"pet_names": [],
"pickup_area": "Baner",
"pickup_required": false,
"raw_date_text": "friday",
"raw_duration_text": null,
"request_kind": "availability",
"service_area": "Baner",
"special_needs": []
},
"priority": "normal",
"reason": "boarding workflow is ready for an availability check",
"requires_admin_review": true,
"source_workflow": "boarding",
"status": "needs_admin_review",
"user_visible": false
}
],
"missing_fields": [],
"next_question": null,
"stage": "ready_for_availability_check",
"status": "ready",
"summary": "Aisha Scenario: 2 cats, 2026-03-20, Baner",
"workflow_name": "boarding"
},
"stage": "decision",
"summary": "Executed deterministic workflow handler",
"timestamp": "2026-03-16T22:31:46.510872+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"current_state": "READY_FOR_AVAILABILITY_CHECK",
"message_count_after": 2,
"storage_key": "919900000101"
},
"stage": "mutation",
"summary": "Persisted updated conversation memory",
"timestamp": "2026-03-16T22:31:46.511360+00:00"
}
]