Raahat Scenario Harness

Turn 1

boarding boarding qualifying intent_match

Stage advanced New slots filled Memory updated

PASS

User

Need boarding for 2 cats next weekend

Assistant

What area would pickup or drop be from?

What Changed This Turn

Workflow changed none -> boarding.
Stage advanced none -> qualifying.
New slot filled: check_in_date=2026-03-28.
New slot filled: check_out_date=2026-03-29.
New slot filled: check_out_time_window=evening.
New slot filled: duration_nights=1.
New slot filled: last_question_key=location.
New slot filled: pet_count=2.
New slot filled: raw_date_text=next weekend.
New slot filled: request_kind=availability.
New slot filled: stage=qualifying.
Memory updated with cat_count.
Memory updated with check_in_date.
Memory updated with check_out_date.
Memory updated with date_phrase.
Memory updated with duration_nights.
Memory updated with last_non_medical_domain.
Memory updated with request_kind.
Snapshot version incremented to 1.

Expectation And Heuristic Results

Expectations

PASS: workflow_name matched expected value 'boarding'

Routing And Interpretation

{
  "confidence": 0.9,
  "reason_codes": [
    "intent_match"
  ],
  "route_type": "boarding",
  "workflow_name": "boarding"
}

{
  "confidence": 0.9,
  "entities": {
    "cat_count": 2,
    "date_phrase": "next weekend"
  },
  "is_vague": false,
  "primary_domain": "boarding",
  "reason": "clear boarding request",
  "secondary_domains": [],
  "should_continue_active_workflow": false,
  "should_preempt_active_workflow": false,
  "urgency_signal": "none"
}

Workflow Progress And Intents

{
  "missing_fields": [
    "location"
  ],
  "next_question": "What area would pickup or drop be from?",
  "notes": [],
  "stage": "qualifying",
  "state_payload": {
    "check_in_date": "2026-03-28",
    "check_in_time_window": null,
    "check_out_date": "2026-03-29",
    "check_out_time_window": "evening",
    "duration_nights": 1,
    "last_question_key": "location",
    "medical_flags": [],
    "pet_count": 2,
    "pet_names": [],
    "pickup_area": null,
    "pickup_required": null,
    "raw_date_text": "next weekend",
    "raw_duration_text": null,
    "request_kind": "availability",
    "service_area": null,
    "special_needs": [],
    "stage": "qualifying"
  },
  "status": "collecting",
  "summary": "2 cats, 2026-03-28 to 2026-03-29",
  "superseded_by": null,
  "workflow_name": "boarding"
}

[]

Conversation Before And After

{
  "active_state_machine": null,
  "active_workflow": null,
  "current_state": null,
  "entities": {},
  "messages": [],
  "phone": "919900000106",
  "service_actions": [],
  "started_at": "2026-03-16T22:31:14.771643+00:00",
  "triage_state": null,
  "updated_at": "2026-03-16T22:31:14.771646+00:00"
}

{
  "active_state_machine": null,
  "active_workflow": {
    "last_question_key": "location",
    "missing_fields": [
      "location"
    ],
    "next_question": "What area would pickup or drop be from?",
    "stage": "qualifying",
    "started_at": "2026-03-16T22:31:14.780977+00:00",
    "state_payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "last_question_key": "location",
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": null,
      "pickup_required": null,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": null,
      "special_needs": [],
      "stage": "qualifying"
    },
    "status": "collecting",
    "summary": "2 cats, 2026-03-28 to 2026-03-29",
    "superseded_by": null,
    "updated_at": "2026-03-16T22:31:14.780980+00:00",
    "version": 1,
    "workflow_name": "boarding"
  },
  "current_state": "QUALIFYING",
  "entities": {
    "cat_count": 2,
    "check_in_date": "2026-03-28",
    "check_out_date": "2026-03-29",
    "date_phrase": "next weekend",
    "duration_nights": 1,
    "last_non_medical_domain": "boarding",
    "request_kind": "availability"
  },
  "messages": [
    {
      "role": "user",
      "source": null,
      "text": "Need boarding for 2 cats next weekend",
      "timestamp": "2026-03-16T22:31:14.781018+00:00"
    },
    {
      "role": "assistant",
      "source": "B",
      "text": "What area would pickup or drop be from?",
      "timestamp": "2026-03-16T22:31:14.781021+00:00"
    }
  ],
  "phone": "919900000106",
  "service_actions": [],
  "started_at": "2026-03-16T22:31:14.781013+00:00",
  "triage_state": null,
  "updated_at": "2026-03-16T22:31:14.781041+00:00"
}

Memory And Trace

{
  "active_state_machine": null,
  "backend": "inmemory",
  "conversation_key_used": "919900000106",
  "conversation_keys": [
    "919900000106",
    "9900000106"
  ],
  "current_state": null,
  "loaded": true,
  "ping_ok": null,
  "redis_enabled": false,
  "thread_message_count": 0,
  "ttl_seconds_remaining": null
}

{
  "active_state_machine": null,
  "backend": "inmemory",
  "conversation_key_used": "919900000106",
  "conversation_keys": [
    "919900000106",
    "9900000106"
  ],
  "current_state": "QUALIFYING",
  "loaded": true,
  "ping_ok": null,
  "redis_enabled": false,
  "thread_message_count": 2,
  "ttl_seconds_remaining": null
}

[
  {
    "component": "brain",
    "payload": {
      "channel": "scenario_harness",
      "conversation_key": "919900000106",
      "message_text": "Need boarding for 2 cats next weekend",
      "normalized_phone": "919900000106",
      "phone": "919900000106"
    },
    "stage": "input",
    "summary": "Received normalized message envelope",
    "timestamp": "2026-03-16T22:31:14.780412+00:00"
  },
  {
    "component": "memory_store",
    "payload": {
      "active_state_machine": null,
      "backend": "inmemory",
      "current_state": null,
      "loaded": true,
      "message_count": 0,
      "storage_key": "919900000106"
    },
    "stage": "memory",
    "summary": "Loaded conversation memory",
    "timestamp": "2026-03-16T22:31:14.780418+00:00"
  },
  {
    "component": "brain",
    "payload": {
      "has_prior_triage_state": false,
      "prior_state_error": null
    },
    "stage": "state",
    "summary": "Parsed prior working state",
    "timestamp": "2026-03-16T22:31:14.780421+00:00"
  },
  {
    "component": "brain",
    "payload": {
      "compact_payload_keys": [
        "incoming_message"
      ],
      "has_conversation": true,
      "has_customer": false,
      "has_icp": false,
      "has_profile": false,
      "recent_import_count": 0,
      "storage_key": "919900000106"
    },
    "stage": "context",
    "summary": "Assembled SessionContext for the turn",
    "timestamp": "2026-03-16T22:31:14.780425+00:00"
  },
  {
    "component": "contact_resolver",
    "payload": {
      "confidence": 0.0,
      "customer_id": null,
      "display_name": null,
      "matched_phone": null,
      "status": "UNKNOWN"
    },
    "stage": "decision",
    "summary": "Resolved sender contact status",
    "timestamp": "2026-03-16T22:31:14.780430+00:00"
  },
  {
    "component": "turn_interpretation",
    "payload": {
      "confidence": 0.9,
      "contact_status": "UNKNOWN",
      "entities": {
        "cat_count": 2,
        "date_phrase": "next weekend"
      },
      "is_vague": false,
      "primary_domain": "boarding",
      "reason": "clear boarding request",
      "secondary_domains": [],
      "should_continue_active_workflow": false,
      "should_preempt_active_workflow": false,
      "urgency_signal": "none"
    },
    "stage": "decision",
    "summary": "Resolved turn interpretation deterministically",
    "timestamp": "2026-03-16T22:31:14.780642+00:00"
  },
  {
    "component": "profile_context",
    "payload": {
      "phone": "919900000106"
    },
    "stage": "context",
    "summary": "No customer matched provided phone",
    "timestamp": "2026-03-16T22:31:14.780649+00:00"
  },
  {
    "component": "entry_policy",
    "payload": {
      "allow_identity_question": true,
      "bypass_onboarding": false,
      "defer_existing_workflow": false,
      "preempt_active_workflow": false,
      "reason": "unknown contact with a clear non-urgent request can allow one light identity question later",
      "run_welcome_orientation": false,
      "selected_posture": "light_onboarding"
    },
    "stage": "decision",
    "summary": "Determined entry posture for this turn",
    "timestamp": "2026-03-16T22:31:14.780652+00:00"
  },
  {
    "component": "intent_parser",
    "payload": {
      "continue_active_workflow": false,
      "primary_intent": "boarding_request",
      "reason": "matched_keyword_rules",
      "resolved_state_machine": "boarding",
      "workflow_source": "intent_match"
    },
    "stage": "decision",
    "summary": "Resolved primary intent and state machine",
    "timestamp": "2026-03-16T22:31:14.780701+00:00"
  },
  {
    "component": "context_builder",
    "payload": {
      "active_workflow": "boarding",
      "background_fact_count": 0,
      "current_step": null,
      "foreground_fact_count": 3,
      "prompt_family": "general",
      "purpose": "workflow_response"
    },
    "stage": "context",
    "summary": "Built workflow-response context slice for prompt assembly",
    "timestamp": "2026-03-16T22:31:14.780734+00:00"
  },
  {
    "component": "workflow",
    "payload": {
      "action_intents": [],
      "missing_fields": [
        "location"
      ],
      "next_question": "What area would pickup or drop be from?",
      "stage": "qualifying",
      "status": "collecting",
      "summary": "2 cats, 2026-03-28 to 2026-03-29",
      "workflow_name": "boarding"
    },
    "stage": "decision",
    "summary": "Executed deterministic workflow handler",
    "timestamp": "2026-03-16T22:31:14.781001+00:00"
  },
  {
    "component": "memory_store",
    "payload": {
      "active_state_machine": null,
      "current_state": "QUALIFYING",
      "message_count_after": 2,
      "storage_key": "919900000106"
    },
    "stage": "mutation",
    "summary": "Persisted updated conversation memory",
    "timestamp": "2026-03-16T22:31:14.781840+00:00"
  }
]

Turn 2

boarding boarding ready_for_availability_check active_workflow_snapshot follow_up active_workflow_snapshot

Sticky continuation Stage advanced New slots filled Memory updated Stayed on boarding

PASS PASS

User

Baner and pickup needed

Assistant

Got it. I have the dates, cat count, and area for the boarding stay. I’ll have the team confirm availability and get back to you.

What Changed This Turn

Active workflow remained boarding.
Stage advanced qualifying -> ready_for_availability_check.
New slot filled: pickup_area=Baner.
New slot filled: pickup_required=True.
New slot filled: service_area=Baner.
Memory updated with area.
Memory updated with pickup_required.
Snapshot version incremented to 2.

Expectation And Heuristic Results

Expectations

PASS: workflow_name matched expected value 'boarding'

Heuristics

PASS: Active workflow remained sticky across terse follow-up

Routing And Interpretation

{
  "confidence": 0.92,
  "reason_codes": [
    "active_workflow_snapshot",
    "follow_up",
    "active_workflow_snapshot",
    "follow_up_slot_fill"
  ],
  "route_type": "boarding",
  "workflow_name": "boarding"
}

{
  "confidence": 0.92,
  "entities": {
    "area": "baner",
    "city": "pune",
    "pickup_required": true,
    "zone": "west"
  },
  "is_vague": false,
  "primary_domain": "boarding",
  "reason": "fills requested area for active workflow",
  "secondary_domains": [],
  "should_continue_active_workflow": true,
  "should_preempt_active_workflow": false,
  "urgency_signal": "none"
}

Workflow Progress And Intents

{
  "missing_fields": [],
  "next_question": null,
  "notes": [],
  "stage": "ready_for_availability_check",
  "state_payload": {
    "check_in_date": "2026-03-28",
    "check_in_time_window": null,
    "check_out_date": "2026-03-29",
    "check_out_time_window": "evening",
    "duration_nights": 1,
    "last_question_key": "location",
    "medical_flags": [],
    "pet_count": 2,
    "pet_names": [],
    "pickup_area": "Baner",
    "pickup_required": true,
    "raw_date_text": "next weekend",
    "raw_duration_text": null,
    "request_kind": "availability",
    "service_area": "Baner",
    "special_needs": [],
    "stage": "ready_for_availability_check"
  },
  "status": "ready",
  "summary": "2 cats, 2026-03-28 to 2026-03-29, Baner",
  "superseded_by": null,
  "workflow_name": "boarding"
}

[
  {
    "action_type": "collect_boarding_request",
    "idempotency_key": "da7d2747755b843e",
    "metadata": {
      "missing_fields": [],
      "normalized_slots": {
        "check_in_date": "2026-03-28",
        "check_in_time_window": null,
        "check_out_date": "2026-03-29",
        "check_out_time_window": "evening",
        "duration_nights": 1,
        "medical_flags": [],
        "pet_count": 2,
        "pet_names": [],
        "pickup_area": "Baner",
        "pickup_required": true,
        "raw_date_text": "next weekend",
        "raw_duration_text": null,
        "request_kind": "availability",
        "service_area": "Baner",
        "special_needs": []
      },
      "snapshot_version": 2,
      "workflow_name": "boarding",
      "workflow_stage": "ready_for_availability_check"
    },
    "payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": "Baner",
      "pickup_required": true,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": "Baner",
      "special_needs": []
    },
    "priority": "normal",
    "reason": "boarding workflow has enough structured detail for ops handling",
    "requires_admin_review": false,
    "source_workflow": "boarding",
    "status": "ready",
    "user_visible": false
  },
  {
    "action_type": "check_boarding_inventory",
    "idempotency_key": "a84dc2b5d4a935fd",
    "metadata": {
      "missing_fields": [],
      "normalized_slots": {
        "check_in_date": "2026-03-28",
        "check_in_time_window": null,
        "check_out_date": "2026-03-29",
        "check_out_time_window": "evening",
        "duration_nights": 1,
        "medical_flags": [],
        "pet_count": 2,
        "pet_names": [],
        "pickup_area": "Baner",
        "pickup_required": true,
        "raw_date_text": "next weekend",
        "raw_duration_text": null,
        "request_kind": "availability",
        "service_area": "Baner",
        "special_needs": []
      },
      "snapshot_version": 2,
      "workflow_name": "boarding",
      "workflow_stage": "ready_for_availability_check"
    },
    "payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": "Baner",
      "pickup_required": true,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": "Baner",
      "special_needs": []
    },
    "priority": "normal",
    "reason": "boarding workflow is ready for an availability check",
    "requires_admin_review": false,
    "source_workflow": "boarding",
    "status": "ready",
    "user_visible": false
  },
  {
    "action_type": "request_boarding_admin_review",
    "idempotency_key": "7de203f4b70892dc",
    "metadata": {
      "missing_fields": [],
      "normalized_slots": {
        "check_in_date": "2026-03-28",
        "check_in_time_window": null,
        "check_out_date": "2026-03-29",
        "check_out_time_window": "evening",
        "duration_nights": 1,
        "medical_flags": [],
        "pet_count": 2,
        "pet_names": [],
        "pickup_area": "Baner",
        "pickup_required": true,
        "raw_date_text": "next weekend",
        "raw_duration_text": null,
        "request_kind": "availability",
        "service_area": "Baner",
        "special_needs": []
      },
      "snapshot_version": 2,
      "workflow_name": "boarding",
      "workflow_stage": "ready_for_availability_check"
    },
    "payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": "Baner",
      "pickup_required": true,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": "Baner",
      "special_needs": []
    },
    "priority": "normal",
    "reason": "boarding workflow is complete enough for team confirmation",
    "requires_admin_review": true,
    "source_workflow": "boarding",
    "status": "needs_admin_review",
    "user_visible": false
  },
  {
    "action_type": "request_availability_check",
    "idempotency_key": "43d6a2ea8d353e56",
    "metadata": {
      "missing_fields": [],
      "normalized_slots": {
        "check_in_date": "2026-03-28",
        "check_in_time_window": null,
        "check_out_date": "2026-03-29",
        "check_out_time_window": "evening",
        "duration_nights": 1,
        "medical_flags": [],
        "pet_count": 2,
        "pet_names": [],
        "pickup_area": "Baner",
        "pickup_required": true,
        "raw_date_text": "next weekend",
        "raw_duration_text": null,
        "request_kind": "availability",
        "service_area": "Baner",
        "special_needs": []
      },
      "snapshot_version": 2,
      "workflow_name": "boarding",
      "workflow_stage": "ready_for_availability_check"
    },
    "payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": "Baner",
      "pickup_required": true,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": "Baner",
      "special_needs": []
    },
    "priority": "normal",
    "reason": "boarding workflow is ready for an availability check",
    "requires_admin_review": true,
    "source_workflow": "boarding",
    "status": "needs_admin_review",
    "user_visible": false
  }
]

Conversation Before And After

{
  "active_state_machine": null,
  "active_workflow": {
    "last_question_key": "location",
    "missing_fields": [
      "location"
    ],
    "next_question": "What area would pickup or drop be from?",
    "stage": "qualifying",
    "started_at": "2026-03-16T22:31:14.780977+00:00",
    "state_payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "last_question_key": "location",
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": null,
      "pickup_required": null,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": null,
      "special_needs": [],
      "stage": "qualifying"
    },
    "status": "collecting",
    "summary": "2 cats, 2026-03-28 to 2026-03-29",
    "superseded_by": null,
    "updated_at": "2026-03-16T22:31:14.780980+00:00",
    "version": 1,
    "workflow_name": "boarding"
  },
  "current_state": "QUALIFYING",
  "entities": {
    "cat_count": 2,
    "check_in_date": "2026-03-28",
    "check_out_date": "2026-03-29",
    "date_phrase": "next weekend",
    "duration_nights": 1,
    "last_non_medical_domain": "boarding",
    "request_kind": "availability"
  },
  "messages": [
    {
      "role": "user",
      "source": null,
      "text": "Need boarding for 2 cats next weekend",
      "timestamp": "2026-03-16T22:31:14.781018+00:00"
    },
    {
      "role": "assistant",
      "source": "B",
      "text": "What area would pickup or drop be from?",
      "timestamp": "2026-03-16T22:31:14.781021+00:00"
    }
  ],
  "phone": "919900000106",
  "service_actions": [],
  "started_at": "2026-03-16T22:31:14.781013+00:00",
  "triage_state": null,
  "updated_at": "2026-03-16T22:31:14.781041+00:00"
}

{
  "active_state_machine": null,
  "active_workflow": {
    "last_question_key": null,
    "missing_fields": [],
    "next_question": null,
    "stage": "ready_for_availability_check",
    "started_at": "2026-03-16T22:31:14.780977+00:00",
    "state_payload": {
      "check_in_date": "2026-03-28",
      "check_in_time_window": null,
      "check_out_date": "2026-03-29",
      "check_out_time_window": "evening",
      "duration_nights": 1,
      "last_question_key": "location",
      "medical_flags": [],
      "pet_count": 2,
      "pet_names": [],
      "pickup_area": "Baner",
      "pickup_required": true,
      "raw_date_text": "next weekend",
      "raw_duration_text": null,
      "request_kind": "availability",
      "service_area": "Baner",
      "special_needs": [],
      "stage": "ready_for_availability_check"
    },
    "status": "ready",
    "summary": "2 cats, 2026-03-28 to 2026-03-29, Baner",
    "superseded_by": null,
    "updated_at": "2026-03-16T22:31:14.785870+00:00",
    "version": 2,
    "workflow_name": "boarding"
  },
  "current_state": "READY_FOR_AVAILABILITY_CHECK",
  "entities": {
    "area": "Baner",
    "cat_count": 2,
    "check_in_date": "2026-03-28",
    "check_out_date": "2026-03-29",
    "date_phrase": "next weekend",
    "duration_nights": 1,
    "last_non_medical_domain": "boarding",
    "pickup_required": true,
    "request_kind": "availability"
  },
  "messages": [
    {
      "role": "user",
      "source": null,
      "text": "Need boarding for 2 cats next weekend",
      "timestamp": "2026-03-16T22:31:14.781018+00:00"
    },
    {
      "role": "assistant",
      "source": "B",
      "text": "What area would pickup or drop be from?",
      "timestamp": "2026-03-16T22:31:14.781021+00:00"
    },
    {
      "role": "user",
      "source": null,
      "text": "Baner and pickup needed",
      "timestamp": "2026-03-16T22:31:14.785978+00:00"
    },
    {
      "role": "assistant",
      "source": "B",
      "text": "Got it. I have the dates, cat count, and area for the boarding stay. I’ll have the team confirm availability and get back to you.",
      "timestamp": "2026-03-16T22:31:14.785981+00:00"
    }
  ],
  "phone": "919900000106",
  "service_actions": [],
  "started_at": "2026-03-16T22:31:14.781013+00:00",
  "triage_state": null,
  "updated_at": "2026-03-16T22:31:14.786000+00:00"
}

Memory And Trace

{
  "active_state_machine": null,
  "backend": "inmemory",
  "conversation_key_used": "919900000106",
  "conversation_keys": [
    "919900000106",
    "9900000106"
  ],
  "current_state": "QUALIFYING",
  "loaded": true,
  "ping_ok": null,
  "redis_enabled": false,
  "thread_message_count": 2,
  "ttl_seconds_remaining": null
}

{
  "active_state_machine": null,
  "backend": "inmemory",
  "conversation_key_used": "919900000106",
  "conversation_keys": [
    "919900000106",
    "9900000106"
  ],
  "current_state": "READY_FOR_AVAILABILITY_CHECK",
  "loaded": true,
  "ping_ok": null,
  "redis_enabled": false,
  "thread_message_count": 4,
  "ttl_seconds_remaining": null
}

[
  {
    "component": "brain",
    "payload": {
      "channel": "scenario_harness",
      "conversation_key": "919900000106",
      "message_text": "Baner and pickup needed",
      "normalized_phone": "919900000106",
      "phone": "919900000106"
    },
    "stage": "input",
    "summary": "Received normalized message envelope",
    "timestamp": "2026-03-16T22:31:14.784839+00:00"
  },
  {
    "component": "memory_store",
    "payload": {
      "active_state_machine": null,
      "backend": "inmemory",
      "current_state": "QUALIFYING",
      "loaded": true,
      "message_count": 2,
      "storage_key": "919900000106"
    },
    "stage": "memory",
    "summary": "Loaded conversation memory",
    "timestamp": "2026-03-16T22:31:14.784846+00:00"
  },
  {
    "component": "brain",
    "payload": {
      "has_prior_triage_state": false,
      "prior_state_error": null
    },
    "stage": "state",
    "summary": "Parsed prior working state",
    "timestamp": "2026-03-16T22:31:14.784849+00:00"
  },
  {
    "component": "brain",
    "payload": {
      "compact_payload_keys": [
        "incoming_message"
      ],
      "has_conversation": true,
      "has_customer": false,
      "has_icp": false,
      "has_profile": false,
      "recent_import_count": 0,
      "storage_key": "919900000106"
    },
    "stage": "context",
    "summary": "Assembled SessionContext for the turn",
    "timestamp": "2026-03-16T22:31:14.784854+00:00"
  },
  {
    "component": "contact_resolver",
    "payload": {
      "confidence": 0.0,
      "customer_id": null,
      "display_name": null,
      "matched_phone": null,
      "status": "UNKNOWN"
    },
    "stage": "decision",
    "summary": "Resolved sender contact status",
    "timestamp": "2026-03-16T22:31:14.784858+00:00"
  },
  {
    "component": "turn_interpretation",
    "payload": {
      "confidence": 0.92,
      "contact_status": "UNKNOWN",
      "entities": {
        "area": "baner",
        "city": "pune",
        "pickup_required": true,
        "zone": "west"
      },
      "is_vague": false,
      "primary_domain": "boarding",
      "reason": "fills requested area for active workflow",
      "secondary_domains": [],
      "should_continue_active_workflow": true,
      "should_preempt_active_workflow": false,
      "urgency_signal": "none"
    },
    "stage": "decision",
    "summary": "Resolved turn interpretation deterministically",
    "timestamp": "2026-03-16T22:31:14.785139+00:00"
  },
  {
    "component": "profile_context",
    "payload": {
      "phone": "919900000106"
    },
    "stage": "context",
    "summary": "No customer matched provided phone",
    "timestamp": "2026-03-16T22:31:14.785146+00:00"
  },
  {
    "component": "entry_policy",
    "payload": {
      "allow_identity_question": false,
      "bypass_onboarding": true,
      "defer_existing_workflow": false,
      "preempt_active_workflow": false,
      "reason": "existing active workflow should continue unless urgency preempts it",
      "run_welcome_orientation": false,
      "selected_posture": "continue_active"
    },
    "stage": "decision",
    "summary": "Determined entry posture for this turn",
    "timestamp": "2026-03-16T22:31:14.785149+00:00"
  },
  {
    "component": "intent_parser",
    "payload": {
      "continue_active_workflow": true,
      "primary_intent": "boarding_request",
      "reason": "continue_active_workflow_snapshot_from_follow_up",
      "resolved_state_machine": "boarding",
      "workflow_source": "active_workflow"
    },
    "stage": "decision",
    "summary": "Resolved primary intent and state machine",
    "timestamp": "2026-03-16T22:31:14.785212+00:00"
  },
  {
    "component": "context_builder",
    "payload": {
      "active_workflow": "boarding",
      "background_fact_count": 0,
      "current_step": "QUALIFYING",
      "foreground_fact_count": 7,
      "prompt_family": "general",
      "purpose": "workflow_response"
    },
    "stage": "context",
    "summary": "Built workflow-response context slice for prompt assembly",
    "timestamp": "2026-03-16T22:31:14.785260+00:00"
  },
  {
    "component": "workflow",
    "payload": {
      "action_intents": [
        {
          "action_type": "collect_boarding_request",
          "idempotency_key": "da7d2747755b843e",
          "metadata": {
            "missing_fields": [],
            "normalized_slots": {
              "check_in_date": "2026-03-28",
              "check_in_time_window": null,
              "check_out_date": "2026-03-29",
              "check_out_time_window": "evening",
              "duration_nights": 1,
              "medical_flags": [],
              "pet_count": 2,
              "pet_names": [],
              "pickup_area": "Baner",
              "pickup_required": true,
              "raw_date_text": "next weekend",
              "raw_duration_text": null,
              "request_kind": "availability",
              "service_area": "Baner",
              "special_needs": []
            },
            "snapshot_version": 2,
            "workflow_name": "boarding",
            "workflow_stage": "ready_for_availability_check"
          },
          "payload": {
            "check_in_date": "2026-03-28",
            "check_in_time_window": null,
            "check_out_date": "2026-03-29",
            "check_out_time_window": "evening",
            "duration_nights": 1,
            "medical_flags": [],
            "pet_count": 2,
            "pet_names": [],
            "pickup_area": "Baner",
            "pickup_required": true,
            "raw_date_text": "next weekend",
            "raw_duration_text": null,
            "request_kind": "availability",
            "service_area": "Baner",
            "special_needs": []
          },
          "priority": "normal",
          "reason": "boarding workflow has enough structured detail for ops handling",
          "requires_admin_review": false,
          "source_workflow": "boarding",
          "status": "ready",
          "user_visible": false
        },
        {
          "action_type": "check_boarding_inventory",
          "idempotency_key": "a84dc2b5d4a935fd",
          "metadata": {
            "missing_fields": [],
            "normalized_slots": {
              "check_in_date": "2026-03-28",
              "check_in_time_window": null,
              "check_out_date": "2026-03-29",
              "check_out_time_window": "evening",
              "duration_nights": 1,
              "medical_flags": [],
              "pet_count": 2,
              "pet_names": [],
              "pickup_area": "Baner",
              "pickup_required": true,
              "raw_date_text": "next weekend",
              "raw_duration_text": null,
              "request_kind": "availability",
              "service_area": "Baner",
              "special_needs": []
            },
            "snapshot_version": 2,
            "workflow_name": "boarding",
            "workflow_stage": "ready_for_availability_check"
          },
          "payload": {
            "check_in_date": "2026-03-28",
            "check_in_time_window": null,
            "check_out_date": "2026-03-29",
            "check_out_time_window": "evening",
            "duration_nights": 1,
            "medical_flags": [],
            "pet_count": 2,
            "pet_names": [],
            "pickup_area": "Baner",
            "pickup_required": true,
            "raw_date_text": "next weekend",
            "raw_duration_text": null,
            "request_kind": "availability",
            "service_area": "Baner",
            "special_needs": []
          },
          "priority": "normal",
          "reason": "boarding workflow is ready for an availability check",
          "requires_admin_review": false,
          "source_workflow": "boarding",
          "status": "ready",
          "user_visible": false
        },
        {
          "action_type": "request_boarding_admin_review",
          "idempotency_key": "7de203f4b70892dc",
          "metadata": {
            "missing_fields": [],
            "normalized_slots": {
              "check_in_date": "2026-03-28",
              "check_in_time_window": null,
              "check_out_date": "2026-03-29",
              "check_out_time_window": "evening",
              "duration_nights": 1,
              "medical_flags": [],
              "pet_count": 2,
              "pet_names": [],
              "pickup_area": "Baner",
              "pickup_required": true,
              "raw_date_text": "next weekend",
              "raw_duration_text": null,
              "request_kind": "availability",
              "service_area": "Baner",
              "special_needs": []
            },
            "snapshot_version": 2,
            "workflow_name": "boarding",
            "workflow_stage": "ready_for_availability_check"
          },
          "payload": {
            "check_in_date": "2026-03-28",
            "check_in_time_window": null,
            "check_out_date": "2026-03-29",
            "check_out_time_window": "evening",
            "duration_nights": 1,
            "medical_flags": [],
            "pet_count": 2,
            "pet_names": [],
            "pickup_area": "Baner",
            "pickup_required": true,
            "raw_date_text": "next weekend",
            "raw_duration_text": null,
            "request_kind": "availability",
            "service_area": "Baner",
            "special_needs": []
          },
          "priority": "normal",
          "reason": "boarding workflow is complete enough for team confirmation",
          "requires_admin_review": true,
          "source_workflow": "boarding",
          "status": "needs_admin_review",
          "user_visible": false
        },
        {
          "action_type": "request_availability_check",
          "idempotency_key": "43d6a2ea8d353e56",
          "metadata": {
            "missing_fields": [],
            "normalized_slots": {
              "check_in_date": "2026-03-28",
              "check_in_time_window": null,
              "check_out_date": "2026-03-29",
              "check_out_time_window": "evening",
              "duration_nights": 1,
              "medical_flags": [],
              "pet_count": 2,
              "pet_names": [],
              "pickup_area": "Baner",
              "pickup_required": true,
              "raw_date_text": "next weekend",
              "raw_duration_text": null,
              "request_kind": "availability",
              "service_area": "Baner",
              "special_needs": []
            },
            "snapshot_version": 2,
            "workflow_name": "boarding",
            "workflow_stage": "ready_for_availability_check"
          },
          "payload": {
            "check_in_date": "2026-03-28",
            "check_in_time_window": null,
            "check_out_date": "2026-03-29",
            "check_out_time_window": "evening",
            "duration_nights": 1,
            "medical_flags": [],
            "pet_count": 2,
            "pet_names": [],
            "pickup_area": "Baner",
            "pickup_required": true,
            "raw_date_text": "next weekend",
            "raw_duration_text": null,
            "request_kind": "availability",
            "service_area": "Baner",
            "special_needs": []
          },
          "priority": "normal",
          "reason": "boarding workflow is ready for an availability check",
          "requires_admin_review": true,
          "source_workflow": "boarding",
          "status": "needs_admin_review",
          "user_visible": false
        }
      ],
      "missing_fields": [],
      "next_question": null,
      "stage": "ready_for_availability_check",
      "status": "ready",
      "summary": "2 cats, 2026-03-28 to 2026-03-29, Baner",
      "workflow_name": "boarding"
    },
    "stage": "decision",
    "summary": "Executed deterministic workflow handler",
    "timestamp": "2026-03-16T22:31:14.785955+00:00"
  },
  {
    "component": "memory_store",
    "payload": {
      "active_state_machine": null,
      "current_state": "READY_FOR_AVAILABILITY_CHECK",
      "message_count_after": 4,
      "storage_key": "919900000106"
    },
    "stage": "mutation",
    "summary": "Persisted updated conversation memory",
    "timestamp": "2026-03-16T22:31:14.787617+00:00"
  }
]

Raahat Scenario Harness

Boarding Booking Progression

Scenario Summary

Seed State

Current Runtime State

Checks And Lifecycle

Final Outcome

Final Route

Final Workflow / State

Final Stage

Expectation Totals

Heuristic Totals

Missing Fields

Lifecycle Events Seen

What Changed This Turn

Expectation And Heuristic Results

Expectations

What Changed This Turn

Expectation And Heuristic Results

Expectations

Heuristics