Turn 1
Medical supersession
PASS
PASS
User
My cat ate a lily an hour ago what do I do
Assistant
—
What Changed This Turn
- No material state change.
Expectation And Heuristic Results
Expectations
PASS: route_type matched expected value 'medical_triage'
Heuristics
PASS: Urgent medical reply kept question count low
Routing And Interpretation
{
"confidence": 1.0,
"reason_codes": [
"urgent_bypass",
"urgent_medical_preemption"
],
"route_type": "medical_triage",
"workflow_name": "medical_triage"
}
{
"confidence": 0.98,
"entities": {
"symptom_phrases": [
"ate a lily",
"lily"
]
},
"is_vague": false,
"primary_domain": "medical",
"reason": "urgent medical emergency phrase",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "urgent"
}
Workflow Progress And Intents
null
[]
Conversation Before And After
{
"active_state_machine": null,
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [],
"phone": "919900000001",
"service_actions": [],
"started_at": "2026-03-16T22:35:39.402500+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:35:39.402505+00:00"
}
{
"active_state_machine": "medical_triage",
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [
{
"role": "user",
"source": null,
"text": "My cat ate a lily an hour ago what do I do",
"timestamp": "2026-03-16T22:35:39.698828+00:00"
}
],
"phone": "919900000001",
"service_actions": [],
"started_at": "2026-03-16T22:35:39.698823+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:35:39.698833+00:00"
}
Memory And Trace
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000001",
"conversation_keys": [
"919900000001",
"9900000001"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 0,
"ttl_seconds_remaining": null
}
{
"active_state_machine": "medical_triage",
"backend": "inmemory",
"conversation_key_used": "919900000001",
"conversation_keys": [
"919900000001",
"9900000001"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 1,
"ttl_seconds_remaining": null
}
[
{
"component": "brain",
"payload": {
"channel": "scenario_harness",
"conversation_key": "919900000001",
"message_text": "My cat ate a lily an hour ago what do I do",
"normalized_phone": "919900000001",
"phone": "919900000001"
},
"stage": "input",
"summary": "Received normalized message envelope",
"timestamp": "2026-03-16T22:35:39.410422+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"backend": "inmemory",
"current_state": null,
"loaded": true,
"message_count": 0,
"storage_key": "919900000001"
},
"stage": "memory",
"summary": "Loaded conversation memory",
"timestamp": "2026-03-16T22:35:39.410427+00:00"
},
{
"component": "brain",
"payload": {
"has_prior_triage_state": false,
"prior_state_error": null
},
"stage": "state",
"summary": "Parsed prior working state",
"timestamp": "2026-03-16T22:35:39.410429+00:00"
},
{
"component": "brain",
"payload": {
"compact_payload_keys": [
"incoming_message"
],
"has_conversation": true,
"has_customer": false,
"has_icp": false,
"has_profile": false,
"recent_import_count": 0,
"storage_key": "919900000001"
},
"stage": "context",
"summary": "Assembled SessionContext for the turn",
"timestamp": "2026-03-16T22:35:39.410433+00:00"
},
{
"component": "contact_resolver",
"payload": {
"confidence": 0.0,
"customer_id": null,
"display_name": null,
"matched_phone": null,
"status": "UNKNOWN"
},
"stage": "decision",
"summary": "Resolved sender contact status",
"timestamp": "2026-03-16T22:35:39.410438+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"confidence": 0.98,
"contact_status": "UNKNOWN",
"entities": {
"symptom_phrases": [
"ate a lily",
"lily"
]
},
"is_vague": false,
"primary_domain": "medical",
"reason": "urgent medical emergency phrase",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "urgent"
},
"stage": "decision",
"summary": "Resolved turn interpretation deterministically",
"timestamp": "2026-03-16T22:35:39.410595+00:00"
},
{
"component": "profile_context",
"payload": {
"phone": "919900000001"
},
"stage": "context",
"summary": "No customer matched provided phone",
"timestamp": "2026-03-16T22:35:39.410601+00:00"
},
{
"component": "entry_policy",
"payload": {
"allow_identity_question": false,
"bypass_onboarding": true,
"defer_existing_workflow": false,
"preempt_active_workflow": false,
"reason": "urgent medical risk should bypass onboarding",
"run_welcome_orientation": false,
"selected_posture": "urgent_bypass"
},
"stage": "decision",
"summary": "Determined entry posture for this turn",
"timestamp": "2026-03-16T22:35:39.410603+00:00"
},
{
"component": "entry_policy",
"payload": {
"forced_primary_intent": "medical_issue",
"forced_selected_workflow": "medical_triage",
"original_primary_intent": "medical_issue",
"original_selected_workflow": "medical_triage",
"reason": "urgent medical risk should bypass onboarding",
"selected_posture": "urgent_bypass"
},
"stage": "decision",
"summary": "Entry posture overrode the initial route to force medical handling",
"timestamp": "2026-03-16T22:35:39.410640+00:00"
},
{
"component": "intent_parser",
"payload": {
"continue_active_workflow": false,
"primary_intent": "medical_issue",
"reason": "urgent medical risk should bypass onboarding",
"resolved_state_machine": "medical_triage",
"workflow_source": "intent_match"
},
"stage": "decision",
"summary": "Resolved primary intent and state machine",
"timestamp": "2026-03-16T22:35:39.410642+00:00"
},
{
"component": "context_builder",
"payload": {
"active_workflow": "medical_triage",
"background_fact_count": 0,
"current_step": null,
"foreground_fact_count": 2,
"prompt_family": "medical",
"purpose": "workflow_response"
},
"stage": "context",
"summary": "Built workflow-response context slice for prompt assembly",
"timestamp": "2026-03-16T22:35:39.410672+00:00"
},
{
"component": "brain",
"payload": {
"current_state_before": null,
"reason": "intent matched a registered state machine",
"state_machine": "medical_triage"
},
"stage": "decision",
"summary": "Executing state machine path",
"timestamp": "2026-03-16T22:35:39.410713+00:00"
},
{
"component": "medical_triage",
"payload": {
"compact_payload": {
"incoming_message": "My cat ate a lily an hour ago what do I do",
"prompt_family": "medical",
"workflow_response_context": {
"active_workflow": "medical_triage",
"background_facts": [],
"current_step": null,
"entities": {
"symptom_phrases": [
"ate a lily",
"lily"
]
},
"foreground_facts": [
{
"confidence": 1.0,
"freshness": "current_turn",
"key": "active_workflow",
"source": "routing",
"use_mode": "direct",
"value": "medical_triage"
},
{
"confidence": 0.9,
"freshness": "current_turn",
"key": "symptom_phrases",
"source": "turn_interpretation.entities",
"use_mode": "direct",
"value": [
"ate a lily",
"lily"
]
}
],
"icp_guidance": {},
"instruction_hints": [
"Continue medical_triage at the current triage step. Prioritize the current symptom report, urgency, and recent thread details before any older profile history.",
"Use direct facts from the active workflow and recent thread confidently.",
"Treat confirm facts as historical references that must be verified before you assert them."
],
"llm_required": true,
"prompt_family": "medical",
"purpose": "workflow_response",
"recent_turns": [],
"relationship_context": {},
"service_history_context": {},
"task_hint": "Continue medical_triage at the current triage step. Prioritize the current symptom report, urgency, and recent thread details before any older profile history."
}
},
"current_state_before": null,
"model": "gpt-5.4",
"prior_triage_state": null,
"prompt_family": "medical"
},
"stage": "llm_request",
"summary": "Prepared medical triage prompt using current machine state, prior triage state, and compact customer context",
"timestamp": "2026-03-16T22:35:39.698791+00:00"
},
{
"component": "state_machine",
"payload": {
"clinic_routing_triggered": false,
"current_state": null,
"next_state": null,
"service_action_count": 0
},
"stage": "response",
"summary": "State machine produced response",
"timestamp": "2026-03-16T22:35:39.698810+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": "medical_triage",
"current_state": null,
"message_count_after": 1,
"storage_key": "919900000001"
},
"stage": "mutation",
"summary": "Persisted updated conversation memory",
"timestamp": "2026-03-16T22:35:39.699012+00:00"
}
]