Turn 1
PASS
User
What services do you offer
Assistant
Hi, I can help with cat medical support, boarding, transport, and general cat-care questions. What do you need help with today?
What Changed This Turn
- No material state change.
Expectation And Heuristic Results
Expectations
PASS: workflow_name matched expected value 'concierge'
Routing And Interpretation
{
"confidence": 0.92,
"reason_codes": [
"turn_interpretation_domain"
],
"route_type": "concierge",
"workflow_name": "concierge"
}
{
"confidence": 0.92,
"entities": {
"user_goal": "information"
},
"is_vague": true,
"primary_domain": "general",
"reason": "generic opener",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
}
Workflow Progress And Intents
null
[]
Conversation Before And After
{
"active_state_machine": null,
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [],
"phone": "919900000301",
"service_actions": [],
"started_at": "2026-03-16T22:29:46.701998+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:29:46.702003+00:00"
}
{
"active_state_machine": null,
"active_workflow": null,
"current_state": null,
"entities": {},
"messages": [
{
"role": "user",
"source": null,
"text": "What services do you offer",
"timestamp": "2026-03-16T22:29:46.726224+00:00"
},
{
"role": "assistant",
"source": "B",
"text": "Hi, I can help with cat medical support, boarding, transport, and general cat-care questions. What do you need help with today?",
"timestamp": "2026-03-16T22:29:46.726226+00:00"
}
],
"phone": "919900000301",
"service_actions": [],
"started_at": "2026-03-16T22:29:46.726220+00:00",
"triage_state": null,
"updated_at": "2026-03-16T22:29:46.726230+00:00"
}
Memory And Trace
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000301",
"conversation_keys": [
"919900000301",
"9900000301"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 0,
"ttl_seconds_remaining": null
}
{
"active_state_machine": null,
"backend": "inmemory",
"conversation_key_used": "919900000301",
"conversation_keys": [
"919900000301",
"9900000301"
],
"current_state": null,
"loaded": true,
"ping_ok": null,
"redis_enabled": false,
"thread_message_count": 2,
"ttl_seconds_remaining": null
}
[
{
"component": "brain",
"payload": {
"channel": "scenario_harness",
"conversation_key": "919900000301",
"message_text": "What services do you offer",
"normalized_phone": "919900000301",
"phone": "919900000301"
},
"stage": "input",
"summary": "Received normalized message envelope",
"timestamp": "2026-03-16T22:29:46.725713+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"backend": "inmemory",
"current_state": null,
"loaded": true,
"message_count": 0,
"storage_key": "919900000301"
},
"stage": "memory",
"summary": "Loaded conversation memory",
"timestamp": "2026-03-16T22:29:46.725720+00:00"
},
{
"component": "brain",
"payload": {
"has_prior_triage_state": false,
"prior_state_error": null
},
"stage": "state",
"summary": "Parsed prior working state",
"timestamp": "2026-03-16T22:29:46.725722+00:00"
},
{
"component": "brain",
"payload": {
"compact_payload_keys": [
"incoming_message"
],
"has_conversation": true,
"has_customer": false,
"has_icp": false,
"has_profile": false,
"recent_import_count": 0,
"storage_key": "919900000301"
},
"stage": "context",
"summary": "Assembled SessionContext for the turn",
"timestamp": "2026-03-16T22:29:46.725726+00:00"
},
{
"component": "contact_resolver",
"payload": {
"confidence": 0.0,
"customer_id": null,
"display_name": null,
"matched_phone": null,
"status": "UNKNOWN"
},
"stage": "decision",
"summary": "Resolved sender contact status",
"timestamp": "2026-03-16T22:29:46.725731+00:00"
},
{
"component": "turn_interpretation",
"payload": {
"confidence": 0.92,
"contact_status": "UNKNOWN",
"entities": {
"user_goal": "information"
},
"is_vague": true,
"primary_domain": "general",
"reason": "generic opener",
"secondary_domains": [],
"should_continue_active_workflow": false,
"should_preempt_active_workflow": false,
"urgency_signal": "none"
},
"stage": "decision",
"summary": "Resolved turn interpretation deterministically",
"timestamp": "2026-03-16T22:29:46.725873+00:00"
},
{
"component": "profile_context",
"payload": {
"phone": "919900000301"
},
"stage": "context",
"summary": "No customer matched provided phone",
"timestamp": "2026-03-16T22:29:46.725879+00:00"
},
{
"component": "entry_policy",
"payload": {
"allow_identity_question": false,
"bypass_onboarding": false,
"defer_existing_workflow": false,
"preempt_active_workflow": false,
"reason": "unknown contact with a vague opener should get a soft welcome posture",
"run_welcome_orientation": true,
"selected_posture": "welcome_orientation"
},
"stage": "decision",
"summary": "Determined entry posture for this turn",
"timestamp": "2026-03-16T22:29:46.725881+00:00"
},
{
"component": "intent_parser",
"payload": {
"continue_active_workflow": false,
"primary_intent": "general_inquiry",
"reason": "turn_interpretation_domain_route",
"resolved_state_machine": "concierge",
"workflow_source": "intent_match"
},
"stage": "decision",
"summary": "Resolved primary intent and state machine",
"timestamp": "2026-03-16T22:29:46.725934+00:00"
},
{
"component": "context_builder",
"payload": {
"active_workflow": "concierge",
"background_fact_count": 0,
"current_step": null,
"foreground_fact_count": 2,
"prompt_family": "general",
"purpose": "workflow_response"
},
"stage": "context",
"summary": "Built workflow-response context slice for prompt assembly",
"timestamp": "2026-03-16T22:29:46.725970+00:00"
},
{
"component": "entry_policy",
"payload": {
"reason": "unknown contact with a vague opener should get a soft welcome posture",
"selected_posture": "welcome_orientation"
},
"stage": "decision",
"summary": "Returned a deterministic welcome-orientation reply before workflow execution",
"timestamp": "2026-03-16T22:29:46.726209+00:00"
},
{
"component": "memory_store",
"payload": {
"active_state_machine": null,
"current_state": null,
"message_count_after": 2,
"storage_key": "919900000301"
},
"stage": "mutation",
"summary": "Persisted updated conversation memory",
"timestamp": "2026-03-16T22:29:46.726573+00:00"
}
]